Support
Contact us
Email support@vetvera.com. If your question is about your account, write from the email address you signed up with so we can find it.
If you're signed in, you can also raise a request from inside the app:
- Open the VetVera app and go to Account → Support.
- Tap New ticket and describe the problem.
- Your tickets and our replies stay in the same place.
I forgot my password
- On the sign-in screen, tap Forgot password?
- Enter your account email. We'll email you a link to reset your password.
- Open the link on the phone where the app is installed and choose a new password.
No email after a few minutes? Check your spam folder, then contact us at the address above.
Change my password
In the app, go to Account → Change password. You'll need your current password.
Delete my account
You can delete your account in the app or by email. The steps, and what happens to your pets' records, are on the Delete Your Account page.
Privacy and my pet's records
How we handle your information, and how you control which clinics can see your pet's history, is covered in our Privacy Policy.
Is your pet unwell?
VetVera support can help with the app and your account, not with medical questions. If your pet needs care, contact your veterinary clinic directly.
Clinics
Using VetVera at your clinic and need help? Email support@vetvera.com and include your clinic's name.