Privacy Policy
What we collect
To run VetVera, we collect:
- Account information: your email address, phone number, and preferred language.
- Owner profile: your first and last name, and optionally your city and country.
- Pet records: your pet's name, species, breed, sex, date of birth, microchip number, and photo, plus weight (tracked in kilograms), visit history, prescribed medicines, vaccination records, attachments (such as lab results), and any flagged health conditions.
- Consent records: which clinics you've granted access to a pet's history, and when access was granted or revoked.
How clinics see your pet's information
This is the core of how VetVera works: a clinic can only see a pet's medical history if it treated that pet directly, or if you've granted that clinic explicit, standing access. No clinic sees another clinic's records by default.
Every grant, revoke, and access is logged
Each time you grant or revoke a clinic's access, and each time a clinic opens a shared record, VetVera writes a permanent audit entry. Revoking access takes effect immediately — a clinic you've removed cannot see anything new from that point on.
Who else sees your data
We use a small number of service providers to run VetVera. They process data on our behalf and don't use it for their own purposes:
- Push notifications — delivered through Firebase Cloud Messaging.
- Crash diagnostics — the mobile app uses Firebase Crashlytics to report technical crashes, so we can fix them.
- Email, SMS, and WhatsApp delivery — used to send appointment reminders and account notifications through third-party messaging providers.
We do not use behavioral analytics or advertising tracking in the owner app.
How long we keep it
We don't currently have a fixed retention or automatic purge schedule. When you delete your account, your login credentials are removed and your data is anonymized rather than physically erased — see our account deletion page for exactly what that does and doesn't cover today.
Your rights
You can review and update most of your information directly in the app. To request a copy of your data, ask a question about what we hold, or request deletion, contact us at the address below.
Changes to this policy
We'll update the "last updated" date above when this policy changes. Material changes will be communicated in the app.
Contact us
Questions about this policy or your data: support@vetvera.com