Delete Your Account
Option 1: Delete in the app
- Open the VetVera app and sign in.
- Go to Account → Delete Account.
- Enter your current password to confirm it's you.
- Confirm the deletion. Your account is deleted immediately and you're signed out.
Option 2: No longer have the app installed?
Email support@vetvera.com from the email address on your account and ask us to delete it. We'll verify it's you before processing the request.
What happens when you delete your account
Deleting your account permanently removes your login and signs you out immediately. Specifically:
- Your password, phone number, and login credentials are permanently removed, and your account email is replaced with an anonymized placeholder.
- Any pets you currently own become ownerless immediately, unless you transfer them to someone else first.
- Every clinic's access to your pets' records is revoked.
- Any pending ownership transfers you're part of are cancelled or declined.
Before you delete: consider transferring your pets
If you want a pet's medical history to stay accessible to a new owner — a family member, a shelter, a new home — transfer that pet to them before deleting your account. Once deleted, a pet with no successor owner has no one who can grant a clinic access to its history.
This cannot be undone. We don't currently offer an account recovery or "undo" window after deletion.
What this doesn't do
Deletion is not full erasure. Some account and profile information may be retained in an anonymized or archived form, consistent with our Privacy Policy. If you have questions about what's retained after deletion, contact us before proceeding.